Returns and complaints

Termination of the contract

If you are a consumer - as a rule you have the right to withdraw from the contract concluded at a distance.

You may withdraw from the contract by submitting a declaration of withdrawal from the contract to us, e.g. by sending an e-mail to: Returned items return to us immediately to the address: Marszałkowska street 89, 00-693 Warsaw, but not later than within 14 days from the day on which you withdrew from the contract.

You can withdraw from the contract within 14 days.

The fourteen-day withdrawal period begins:

- for the contract in which we deliver the goods, being obliged to transfer its ownership - from taking possession of the goods by you or a third party indicated by you other than the carrier.

In order to meet the deadline, it is sufficient to send the declaration before the deadline expires.

The payments made by you, including the cost of delivering the goods on the terms specified in the regulations will be returned to you immediately, but no later than within 14 days of receipt of a statement of withdrawal from the contract.

We may withhold the return of payment received from you until we have received the item back or until you have provided evidence of having sent it back, whichever is the earlier.

Please note that the right of withdrawal from a distance contract does not apply to the consumer, inter alia, with respect to the contract:

-which has as its object an unprocessed item, manufactured to the consumer's specifications or to meet his individual needs,

-in which the goods which, after delivery, by their nature, are inseparably connected with other goods, are the subject of the supply.

You will find detailed information on withdrawal from the contract in our Terms and Conditions of Sale.



If the goods purchased from us are found to be defective, you have the right to complain on the basis of the warranty. The best way to lodge a complaint is to send it to your e-mail address: or by post to the address Marszałkowska street 89, 00-693 Warsaw.

Complained goods should be sent to the address:

Potfurry sp. z o. o.

Marszałkowska street 89,

00-693 Warsaw


Due to a defect you can demand:
 -replacement of the item with a defect-free one,
 -to remove the defect,

or make a statement about:
-a reduction in price,
-withdrawal from the contract - in case of a material defect.

We are liable to you for defects found within two years from the date of delivery of the goods.
As a rule, you can make a complaint within a year from the time of noticing the defect, but the time for lodging a complaint cannot end before the expiry of the period of liability of the seller.
Consideration of your complaint (response to it) will take place within 14 days from the date of receipt of your complaint by us.
More information about the complaint can be found in our Terms and Conditions of Sale.

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